Privacy Policy

Last updated: 2026-02-20

WeChatting ("we", "our", or "us") operates the WeChatting platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

  • Personal identification information (Name, email address, phone number)
  • WhatsApp Business Account credentials and data
  • Instagram Business Account credentials and data
  • Facebook Page access tokens (encrypted)
  • Messages sent and received through connected accounts
  • Usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

WeChatting uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To send and receive messages on your behalf through WhatsApp and Instagram

3. Data Storage and Security

The security of your data is important to us. We implement industry-standard security measures:

  • All sensitive data (access tokens, credentials) are encrypted at rest using AES-256 encryption
  • SSL/TLS encryption for data in transit
  • Secure database with restricted access
  • Regular security audits and updates
  • Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

4. Third-Party Services

Our Service integrates with third-party services:

  • Meta/Facebook: For WhatsApp Business API and Instagram Business API integration
  • Vercel: For hosting and deployment
  • Database providers: For secure data storage

These third-party service providers have their own privacy policies. We encourage you to read their privacy policies.

5. Meta Platform Policies

When you connect your WhatsApp or Instagram Business accounts through WeChatting:

  • You grant WeChatting permission to access and manage messages on your behalf
  • We comply with Meta's Platform Terms and Developer Policies
  • We only access data necessary to provide our Service
  • You can revoke access at any time through your Meta Business settings or WeChatting dashboard

6. Your Data Rights

You have certain rights regarding your personal data:

  • Access: You can request access to your personal data
  • Correction: You can request correction of inaccurate data
  • Deletion: You can request deletion of your data
  • Export: You can request a copy of your data
  • Withdraw consent: You can disconnect your accounts at any time

To exercise these rights, please contact us at: michele@wechatting.com

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies:

  • Essential cookies: Required for authentication and security
  • Analytics cookies: To understand how you use our Service
  • Preference cookies: To remember your settings

You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

13. Data Deletion

You can request the deletion of your data at any time:

  • Through your WeChatting dashboard settings
  • By contacting us at michele@wechatting.com
  • Through Meta/Facebook's data deletion request process (automatically handled)

When a data deletion request is received, we will deactivate and anonymize all associated data within 30 days and provide a confirmation code for your records.

14. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision making and profiling

By using WeChatting, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.